PRIVACY STATEMENT
Barnes Planning respects your right to privacy. Our principal activities are town planning, landscape design and urban design.
The Privacy Statement sets out how we collect and manage personal information, and the steps we take to protect it.

How and why we collect information:
In the course of providing our services, we collect personal information in a variety of ways. For example, we collect information when you:

• Become a client of Barnes Planning
  
• Make an enquiry about our services
  
• Asked to be placed on one of our mailing lists
  
• Apply for a job with us, or
  
• Visit our website

Information provided by you:
You provide most of the personal information directly to us and for a specific purpose.
For example, when you inquire about or services or engage in consultation, we collect your contact details so that we can provide you with the information or advice you need.
When you apply for a job with us, we collect information about your qualifications.
Similarly, if you enter into a consultancy engagement agreement, we may collect personal and financial information from you.

Information provided by third parties:
Our staff may pass on your contact details so that we can send you planning or property information or ask you if you wish to be placed on one of our mailing lists. Likewise, for marketing purposes, we may access various databases in the public domain and obtain referrals from our existing clients.
Sensitive information:
In our day to day business we use personal information collected from you only for the purpose of that inquiry or as otherwise allowed under the Privacy Act.

How we use the information we collect:
We use personal information primarily for the purpose for which it was collected. Because most of our information is collected from you directly, you will normally be aware of the purpose of the collection.
Use of the information for a secondary purpose:
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:

• Where you have consented
  
• Where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way, or
  
• Where we are permitted or required by law, or it is in the interests of public safety to do so
  We may also use your contact details to send you bulletins and information about similar services that we provide. You are always provided with the opportunity to notify us that you do not wish to receive this material.

Disclosure of the information we collect:
We will not disclose information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you.
Depending on the reason for which personal information was provided, some information collected may be used to achieve purposes allowed under the Privacy Act.

How we protect our information collection:
We will take all reasonable steps to protect the security of all personal information we collect. This involves protecting it from misuse and loss, as well as from modification and disclosure.
The electronic databases that hold information as well as our internal systems are designed to restrict access to only those people who require specific information.
In addition, your personal information is only kept while it is required for the purpose for which it was collected or for a permitted secondary purpose.

Your ability to access and correct information:
We will take all reasonable steps to ensure that your personal information which we collect, use or disclose, is accurate, complete and up-to-date.
If you wish to access the information we hold about you, you are welcome to contact us and we will respond to your request within 30 days.

Correcting information:
You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold is accurate, complete and up-to-date.

Right to refuse access or correction:
We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are legally entitled to do so.
If we refuse your request, we will give you our reasons. If we refuse your request to correct information we hold about you, we will give you the opportunity to post a statement of your claim where we hold your personal information.

Updating our privacy statement:
As Barnes Planning grows and changes, we may revise our privacy statement. We will keep you updated on these changes by posting new versions of our policy on our website.
By providing your personal information to us or by using our website, you are indicating your acceptance of our current policy.

Contacting us:
If you have any questions about our privacy statement, please contact the privacy officer
at info@barnesplanning.com.au or by mail to:

The Privacy Office
Barnes Planning
107 Burwood Road
Hawthorn, Victoria 3122